GCS(GILITECH CONSULTANCY SERVICE PVT LTD) can take care of all your IT infrastructure components – from daily monitoring and management to long term continuous optimization and evolution.
Multi-tier incident resolution pipeline:
L1.A user support team.
L2.A technical support team.
L3.A team of software engineers.
Detailed descriptions of the IT infrastructure and operating procedures:
SOPs for ticket resolution, change and incident management, CI/CD flows.
Network maps.
Configuration management database.
Infrastructure improvement plan.
Self-service training materials for users:
Knowledge base articles.
FAQs.
User manuals.
User satisfaction and adoption improvements:
UX testing/monitoring.
Surveys and user experience studies with CSAT improvement plans based on their results.
Regulatory compliance assessments
IT environment benchmarking against PCI DSS, HIPAA, etc.
